Shipping policy
Shipping Policy
Thank you for shopping with ZiaMart.pk.
Delivery Coverage
We currently deliver across most cities and towns in Pakistan through trusted courier partners.
Delivery availability may vary for remote areas.
Processing Time
- Orders are processed within 3-5 business days.
- Orders placed on Sundays or public holidays are processed on the next working day.
Estimated Delivery Time
- Major Cities: 2–4 business days
- Other Cities: 3–5 business days
- Remote Areas: 5–8 business days
Delivery times are estimates and may vary due to weather, courier operations, public holidays, or unforeseen circumstances.c
Shipping Charges
Shipping charges are displayed during checkout.
From time to time, ZiaMart.pk may offer promotional free shipping on selected products or minimum order values.
Cash on Delivery (COD)
Cash on Delivery is available in eligible areas.
Customers must ensure someone is available to receive the order at the provided address.
Order Tracking
Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, or email (where applicable).
Delivery Attempts
Courier partners may attempt delivery up to two or three times.
If delivery cannot be completed due to customer unavailability or incorrect information, the order may be cancelled.
Damaged or Missing Items
If your order arrives:
- Damaged
- Incomplete
- Incorrect
please notify us within immediately of delivery by contacting our customer support and providing photographs where applicable.
Failed Deliveries
Orders may be cancelled if:
- The delivery address is incorrect.
- The customer refuses delivery without valid reason.
- The customer cannot be contacted.
- Multiple delivery attempts are unsuccessful.
Force Majeure
Delivery delays caused by natural disasters, strikes, political unrest, government restrictions, pandemics, or other events beyond our control shall not result in liability for ZiaMart.pk.
Contact
For shipping-related inquiries:
+923235544235
Website: www.ziamart.pk
